It’s an okay hotel if you just need somewhere to sleep and you want to be walking distance to Universal. We arrived to a room that was fine overall, however the bathroom definitely could be cleaner. We realized around 9pm that there were no towels, wash clothes, floor mat, hand towel, shower liner, or toiletries in our room. After we went to the desk and also called again, it took until nearly midnight to receive any towels, and they only brought us two towels, two washcloths, and two hand towels. Then we were charged for parking for a portion of the trip after already prepaying for parking on Hotels.com, and are having to dispute it with the 3rd party parking company because the front desk said that they cannot do anything regarding the charge even though they acknowledged that we should not have been charged.