The pool is closed has been since April and yet they list it as it's open on their facility. The toilet went out second night and ac wasn't running properly had to switch rooms the water and hot water didn't work in the second in the shower had to wait over a night to take a shower and it smelt like mold front manager Julie was rude and acted like I was the problem they will not refund even for their poor quality of service and the condition of the hotel I took two videos of the water and manager situation but I can only add photos unfortunately. It says it is fully equipped to cook not at all neither room was
We went from a terrible hotel to one that was slightly better. Sadly it appears all the hotels in Columbus are trashy and in awful condition so its choosing from the worst options. I walked into 6 different hotels and they were all absolutely disgusting. At least the staff was nice at this one and it felt safe enough to stay at. Would I recommend it... Never unless you just need a place to sleep for the night. Bathroom was awful the gap in the door you could almost fit a small rodent through.... overall not the best but the staff was incredibly nice.
Dirtiest hotel I've been to. The furniture in the room was so disgusting I wouldn't even set my luggage on my it. The bath tubs looks like they hadn't been cleaned in months.
Thermostat was broke in the room so it was sticky and felt like a swamp. Shower leaked, toilet ran, and it just overall was not comfy. Room needs upgrades for sure. Had it booked for 4 nights left after 1 night.
Within 24 hours I killed two cockroaches in the bathroom of our suite. The first one was crawling out of the wall outlet at the sink and the second one was running across the floor.
Location not ideal, state of the hotel is in disrepair. Would not book or recommend. Walked into the room, the smell and musty air was enough for me to turn around and check out.
This property was so ran down and nasty ! The first room had no heat and smelled like cigarettes and weed finally after complaining 2 times we got moved and that room smelled of sewage (rotten meat) there was hot sauce or something all over the door and floor , the dust on the ceiling fans was 3 inches thick , the walls all through was disgusting and this is just a taste of it ! Called expedite to get a refund and they was still keeping a 180 so we went and bought bleach , Lysol, candles and our own bed linens and made the best of what we could but Iâd definitely not recommend staying here !
the customer service was good, especially Tasha who checked us in...not so sure on the housekeeping because it didn't seem like they vacuumed or cleaned anything. We stayed for 4 nights and did make a small mess that needed vacuuming but the mess remained with us the whole stay. We made our own beds and housekeeping didn't remake them. The room was very subpar. The kitchen was stocked with a cutting board, a small serrated knife, one spoon, two forks, 2 butter knives. Some pots. No pans. No other dishes. There was very sad looking coffee maker. The cupboards and drawers were very dingy and dirty. The microwave looked like it could explode while in use. It was very very dirty inside with a chunk missing...how, Idk. The stove was nice...induction stove. The beds and bedding were comfortable. The pillows were a bit lumpy but didn't give us any neck problems. The bathtub drain worked only if you held down the little knob. The knob to turn water on and off was so difficult to pull out. I could've sworn the whole thing was gonna get pulled out from the wall. There was also no hairdryer. I had to go ask for one at the front desk. My biggest complaint is the carpet. This poor carpet was so dirty and nasty. My feet got so dirty from walking on it in just one evening. The next day I went and bought house slippers to wear for the rest of the stay. I did not take them off accept for to shower and to go to bed. I don't know what the other rooms are like but I don't want to know.
This property is very ran down. No working water in one of the bathrooms. The floors had holes in it and the room smelled awful. The worst experience I had in my life. The tub was dirty and the toilet seat was loose. This place needs closed down