Rodeway Inn Fallsview

Ils avaient over Booker et n'avait plus une de nos deux chambres. Ils nous ont forcé a faire un upgrade. De plus ils n'ont pas respecté le prix des chambres tel que fait avec votre site. Ils ont juste dit que les tarifs avaient changé et que pour le futur il fallait réserver avec eux directement.

Bon rapport qualité-prix, très propre et bien situé près de tout. Le seul point négatif est que le parking n’est pas inclus alors il faut calculer 15$ +tx de plus par jour et ce n’était pas écrit sur le site.

Accueil froid. Frais de stationnement ecrit en petit a la 5ieme page. Odeur bizarre et air climatisé tres bruyante.

Nous n'étions que de passage pour une nuit mais tout s'est bien passé,

Peu insonorisé

It's not luxurious and shiny and new, but it's clean, the staff is great, the beds and rooms are comfortable and you can't beat the price! I was at a conference at the convention centre about 200 yards and a 3-minute walk away. When I told other people where I was and how much I paid, they were envious. Want fancy? This isn't it. Want a clean comfortable bed for cheap? You've got it right here!

The staff were wonderful, The room was extremely clean far cleaner than some of the newer hotels.

We always stay at the Rodeway Inn Niagara Falls however my last experience on December 28th was the worst of all. It seems like new management has taken over and all I can say is TERRIBLE SERVICE and HORRIBLE PEOPLE with zero customer service experience. First of all, we got sent to a room which was dirty and had not been cleaned for new guests. This is fine given that its a mistake and I suppose it can happen sometimes. The next day during checkout, the general manager (Who is pregnant) gave us enormous attitude and literally yelled at me for 10 minutes. I simply asked why we got charged for parking when we didn't park our vehicle on the property. She suggested that the employee working the night before needs to confirm this. I told her this was fine and we will wait while she calls her to confirm. She said " I am NOT going to call her when she had a late night". then she accused me of yelling at her and when I told her that it was in fact HER yelling at ME she said "I am 7 months pregnant, I don't yell". She said she would confirm with "Rene" and call me back to give me a refund. Never heard from her. it is not about the $22, rather about morals, respect, and excellent customer service, which these people clearly lack. I will NEVER stay at this disgusting hotel again and will tell all my friends to stay away as well.

The location is good, and the room is very clean and its size is decent. The best part I liked is having an extra sink outside the washroom, which is very convenience for a family stay.