The hotel was clean, but had to be shown how to operate the shower. The valve was a little confusing. There was a mixup about my check in,I requested a late check in and even called to confirm. I was delayed for 1 and 1/2 hours due to traffic and weather and my reservation got canceled but I was able to check in. But I was told there was a problem with my card and I had to use another card and pay again. Now I have basically paid twice. But overall it was a nice place to stay
Initial staff was friendly and supposedly upgraded my room, however nothing about the room was upgraded. I donât even want to know what a not upgraded room looks like.
My room had no tv remote (this was very common) and so I didnât realize til later that the main tv was completely cracked and not working until I got a new remote from them.
The whole room was very old and outdated. The sofa couch looked super dirty with stains and would have not fit anybody on it. Didnât even want to touch it.
The hotel was not as advertised. There is no gym facility, no pool, no business center or meeting room.
I let the staff know the next day the tv was broken and cracked and she said sheâd let someone know and it would be replaced by the time I got back from church but after I came back 5 hrs later it was not fixed. Someone just turned the tv off.
I asked again and she said sheâd reach back out and I asked if there was another available room and she said she would let me know. So I went back and was not very happy but she did come to my room and let me know I could go to another room down the hallway.
That room was much better and I was very grateful to be in a better room that had a table and I stained sofa. The chair was dirty though and so I decided not to sit in it. The towels were all dirty and stained except one. Thankfully I didnât need all of the towels so I didnât even mention that or the stained sink.
Breakfast was almost non existent.
This hotel was horrible! The room was not cleaned up well. We actually wet one of there towels to clean the floor because it was sticky. We saw a cockroach in the bathroom. It had a kitchenette with no dishes or pots in it so when we took our food we actually had to go get plates and silverware to eat it. I don't know who the owner is but this hotel use needs to be condemned! It's outdated. The window screens had holes in it. Like big enough that a bird could fly in the room couldn't open the windows for
fresh air. the couch in our room was horrible. the room had a little table to eat at but no chairs to sit in. I'm sure there's more to tell but I'm done. DO NOT GO THERE!!
I went to Plano inn & suites and had a really bad experience so I booked the stay here, and it was very nice experience and stay. I would update the stoves, and get an ice machine. Other than that, it was pretty decent.
Outlets had space where my small children could fit their fingers and I found small roaches and wall had a crack and they didnât even clean bathroom the second night also called to say Iâd be late for check in and when I got there they said they had cancelled my room