Sonesta ES Suites Omaha

There aren’t too many options for motels with no common hallways in the Upper Midwest, but this place fits the bill. Quiet, very comfortable, very clean, and very committed to taking care of their employees & guests.

Everyone was super friendly upon check in. The room was really clean and sanitized. I was disappointed the fireplace wasn't gas or electric. You have to buy logs to use in them. Too much effort for me! I'd read a lot of reviews before choosing this property. A lot complained about noise from other rooms. I could hear the people walking above my room but wasn't terrible. Overall I really liked the place and I will return!

I looked hard to find a place to stay near Omaha that offered what I wanted for my socially-distanced road trip: no common hallways or stairs, a serious commitment to COVID precautions. This place fit the bill, and delivered. It was so nice to feel safe.

Clean

First off, we entered our room on Friday afternoon, eagerly awaiting some relief from the heat and opened the door to an extremely warm room with a very bad odor. It took hours to cool off which was very uncomfortable to say the least thus making everyone whiny and irritable. So not off to a good start. We went out early Saturday and returned in the later afternoon to a warm, stinky room. Not sure if someone came in and turned off our air or what exactly happened. We turned it back on and again had to wait several hours for it to cool off a bit. We went to make some supper and the oven did not work so we ended up throwing away all our food (since we knew it wouldn’t last the 6 hour drive home) and had to order food which was money we shouldn’t have had to spend. Our youngest son used the bathroom, the toilet plugged (terribly unpleasant) and no plunger anywhere in the hotel room so we ran to the main office and they gave us a plunger to use. Thank goodness we had it because it plugged 2 more times that evening. Lastly, the cleanliness of the room is disgusting. I turned on the ceiling fan when we arrived Friday and tons of huge dust balls fell all over our bed, the curtains have black/brown stuff on them, the light fixtures all have multiple years worth of bugs in them, there was a huge stain in the middle of the living room carpet, there’s no sheets, blankets, or pillows for the sofa bed, the carpet is coming apart in places too. The dishes all felt grimy as well! Ick!

Good location, quiet area. Good parking. The room itself was comfortable and had everything we needed. Room although did show wear and damage. The loft bathroom had floor titles broken and door wouldn’t close completely. The pool was not open and that was not told to my family until after we arrived. Pool being closed made it difficult for my family to enjoy our downtime. The oven did not heat to the setting you needed and therefore required longer cook time.

I liked how easy it was to part and find our room. Our room was comfortable and the bed was wonderful. The bedding was nice. I was not really impressed with the bathroom but it was clean and welcoming. We could hear the water from the shower very early in the morning. Needs more insulation.

The layout of the buildings/rooms - The room wasn't as clean as rooms we have had in the past. There was hair on the shower walls and behind the bathroom door.

Great stay, the staff was friendly and accommodating. Not the most up to date interior but very cozy and comfortable. Also a pretty quite area, but still near a lot of things like a Target and food options.

King size bed and a full kitchen, tv with streaming service