Took over an hour to check in even after 430 pm. No fitted sheets on bed. No extra sheets for pull out couch, tv in living area didnât work, hairs in the bathroom left from previous people, AC didnât work.
It was the hottest day of the year and the air was not working. And when I tried telling the individual at the front desk, he said that I shouldnât tell him, I needed to tell the manager.
This place was terrible. We were given keys to a dirty room (pizza boxes and un-made bed) and the A/C was out. Staff blamed management, which seems like the real problem.
Find a different hotel. There are many choices nearby and this one isnât worth your buck.
The room itself was great, but the check in was horrible, both staff members working desk were unfriendly, and i had to wait a hour after check in to finally be given a room, i wasnt told anything when given my keys just sent on my way, didnt know what time i was supposed to check out or what amenities i had
I was told when I was checking in that there was no air conditioning in the hotel and from what I could tell they havenât had it yet this year. The room was very hot and uncomfortable. They did give me bottles of water and complimentary parking but Iâm not happy . Iâm a loyal customer and should have been told before booking
The air-conditioning was not working, I get it, it happens, but not what we paid for. The elevators were so dirty, especially the floor. The shower never got warm enough to stand under it. Seeing as this is a Hilton, and the price is not exactly cheap, I was very disappointed. I have been to doubletrees before and they were gorgeous.
I visited in June 2025 and was informed during check-in that the air conditioner for the entire hotel was not working and was under repairs. They told me I could go to another hotel and not be charged if I wanted to, but by then, I had my luggage with me and had an event to go to and did not have time to investigate other hotels nearby. This really should have been communicated BEFORE I arrived at the hotel desk. It was disappointing they did not make any attempt to notify me before my check-in. The room was very hot every day and there was no discount offered. I stayed 3 nights and no one came to clean my room for the entire stay. No emptying trash or changing out towels. And on check out, no one asked how my stay was.
Low rating mostly because of error staff couldn't control. The AC was put and it was HOTTT. This the low rating of comfortableness. They gave us a box fan, each a complimentary bottled water and cookie. That's it. No breakfast or other offers made (other than to cancel and not stay there without cancellation fee).
Wish we could experience it again with full amenities in proper order, I do believe it could've been a 5star rating.
Hotel doesnât have AC and apparently has not for months. Itâs hot and if I hadnât arrived at 1am I would have found another place to stay. Unbearably hot and muggy in my room.