4/10 Fair
Jan 2, 2025
Needs to Learn Service
I was told we could check-in early and that I would receive a text once the room was ready. We did not receive a text. At check-in we were made to feel like a bother to the staff. Unloading was a struggle - with no help from the staff and being forced to park in the bus lane instead of next to the hotel.
The room was dark with poor lighting. Areas that should’ve been regularly cleaned were dusty. The hot tub still had a manufacturer’s sticker on it, escutcheons were slipped off the wall, and the marble tile had a bunch of missed drill marks. The safe didn’t work. The wireless charging ports didn’t work.
Service had a severe lack of attention to detail. No soap in either bathroom. Limited towels for a four person suite. We had to call three times for sheets and pillows on the pull out couch. There were 1-1/2 rolls of toilet paper across two bathrooms. Our first call yielded just one extra roll.
This place could be fantastic but the staff needs a major overhaul.
Verified traveler
2-night trip
Verified Hotels.com guest review
