2/10 Médiocre
24 juil. 2025
Warning: Dishonest Charges & Zero Accountability
If youâre thinking about staying at the DoubleTree â donât. I prepaid for my room through Hotels.com, thinking everything was squared away. When I checked in, they suddenly slapped me with a $200 incidental charge. When I questioned it, the front desk employee casually said, âOh yeah, itâs actually only $50,â and then charged me an additional $50 â on top of the $200.
Now Iâve got a $200 charge still pending on my bank account, no correction, no explanation, and no accountability.
I asked three different employees about their incidental policy and got three different answers. No one knew what the actual charge was supposed to be â complete chaos.
To top it off, when I checked out at 3:00 AM and asked for a printed receipt, I was told they âcouldnât provide one because I booked through Hotels.com.â Thatâs just a flat-out lie â and an excuse to avoid giving any transparency. Apparently the new policy is if you book thru a 3rd party they are not able to print your itemized receipt, FYI
I tried contacting the hotel manager took 3 days to respond and then tells me he doesnât see the charge anywhere even though itâs still on my account!
This place operates like a scam. Shady billing practices, conflicting information, and zero customer service. Travelers beware: if you donât want to fight mystery charges and get ghosted by hotel staff, stay somewhere else. Iâll never book here again â and you shouldnât either.
Iâm out $200 donât let it happen to you, stay somewhere else!
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