Sunscape Akumal Beach Resorts & Spa - All Inclusive

Bel hôtel récemment rénové mais avec des problèmes de ventilation qui génère de l’humidité et une odeur désagréable dans la chambre et certaines parties communes. Dommage que les équipes de l’hôtel n’aient pas réussi à régler le problème pendant notre séjour (5 jours...). Sinon bel endroit, belle plage sans algue et facile pour la pratique du snorkeling. Bonne nourriture globalement.

The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.

There are multiple pools, all extremely clean, multiple bars and restaurants, too. The service was excellent, and there were day time activities professionally run. Wednesday night pianist was wonderful; I wish he was there more. Food generally good-- I'd recommend this resort both for families and couples.

You won’t enjoy the beach in the hotel!!!! For sure!!! Don’t try!!! It’s a reef!!! Just, rocks in the shore!!!

This location was beautiful and relaxing. We were a little disappointed with the lack of food options at the resort but overall it was good.

Service was pretty good, the resort is very clean and the staff are all very friendly and helpful. The food was decent but not the best. Many of the restaurants were closed due to low occupancy in the resort from Covid, so the selection wasn’t that great. The amenities were great, and the resort itself is beautiful and in a great location.

AC didnt work very well

Great stay. Welcoming staff. Beautiful location. Definitely would recommend for someone looking for a nice getaway

Rocks in the swimming area not much the hotel can do about that. Beach oceanfront rooms should be remodeled to include balconies or at the least windows that open. Very disappointed that these rooms are so beautiful yet so stuffy. Due to pandemic it was quiet so i was unsure why the room cleaners were not assigned to cleaning the hallways. Many hallways were dirty. Dishes, rubbish, unclean floors... The staff was great. Everyone went out of their way to please me and offer special services.

First time at an all inclusive; everything is available at resort including very helpful concierge desk. As 1st-timers we didn't book our excursion through resort, but through Expedia. Bus wasn't allowed to pick us up from property, so we waited outside front gate for them. Seemed staff was not their usual team; possibly training? There were a lot of miscommunications between departments and things they said they would check into were not (1 eg., we didn't have hot water and no one followed up) We had paid extra for an their Sun Club accommodations & room was amazing with soaking tub on patio, but water for both that tub and in amazing walk-in shower would only get lukewarm at it's hottest. We did visit during the pandemic so that could explain the staff. Called day before we arrived to ask about amenities, specifically about nonmotorized water sports and was told about what they had. I asked what was closed due to COVID & they said just the athletic facilities, well, I guess that includes the nonmotorized water sports because none was available during our stay :-(. The bartenders were great! We don't do alcohol, and my wife would come up with different mixed fruit drinks and they were all happy to indulge her! The food at the restaurants were good. Our favorite was Portofino. I wish I remember our server's name, he was great; as was Noeli at the 24 hr coffee shop, which was our favorite spot to go. We will give it another chance & go back with kids and friends.