All the ladies that work the front desk were rude and not helpful. Only the tall, thin African-American lady and one male that worked one of the days during our stay were nice and helpful. The cleaning staff doesn’t clean. They said housekeeping is every other day and even then they don’t do the beds, don’t replace towels, don’t leave toilet paper, don’t refill the hand soap or don’t take the trash out. Every days was something! I had to call to ask every time in the evenings when we came back to the room for any of these items they failed to replace: towels, toilet paper or hand soap. One day I was told in a very rude way they didn’t have hand soap so we were two days without it. Another day they didn’t have fresh towels! Besides, they aren’t keeping up with the building. In the bathroom, the tiles are coming off the wall. Very uncomfortable stay. The worst we’ve ever experienced!!