2/10 Médiocre
29 avr. 2025
Disappointed
Nice hotel. Mostly friendly staff. Was told upon checking in the pool had been contaminated and was being cleaned but was assured it would be clean within a couple days. Knowing we had significant plans that would consume the entire day the next day, I believed that would be fine.. afterall, they said the hot tub was functional, and I am a full-time single mom and nurse and I desperately needed a soak. I was looking forward to hitting the hot tub with my kiddo and my best friend(who would be joining us the next day in her own suite). The next day was just as long as I had initially thought it would be, with lots of activities in Chcago and dinner plans with the bestie! When we all returned to the hotel late that evening, we were informed the amenity we had planned our hotel stay for was going to be closed for the rest of our time there. The kind person at the desk offered us some free 3 day passes to a gym type facility in the area. Upon inspection, only children 13+ were allowed to use the facilities. My son is 9. So, part of what was going to be a fun vacation we all deserved, turned into resentment and a tearful bedtime. He was looking forward to wearing his new swim trunks. So much dissapointment. Had I been told truthfully the 1st night it would not be cleaned, we could have made other arrangements.
Sarah
Sarah, séjour en famille de 4 nuits
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