It was fine besides the shadiness around the final bill. I was told at check-in that my destination fee would be credited $30 /day. They reduced it to $20 in the final bill. Also, I prepaid breakfast for every day I was there, and they charged me for breakfast (again) despite acknowledging that I prepaid upon check-in. I tried to get it corrected and they never responded (multiple calls, emails, etc.). They are shady around all of the daily charges. Donât trust that your pre-paid meals are going to be honored.
We called before arriving to ask about the incidental fee, was told it was $150. we checked in , I got a email stating the hotel held $300. we asked and was told in person a different price. The morning of checking out the hotel ran my card again for another $300. when I received a email stating it was a zero balance. The room was nice but the cleaning wasnât 100% we went to use the ice bag and it was filled with water. The bathroom had a half used water bottle under the sink. Also seen hairs around the toilet. Other than that itâs a very high end hotel and loved the stay, very comfortable! Front desk were pleasant as well.
The lobby is gorgeous, restaurants were so good, the staff were decently nice.
BUT the rooms are small, no one came to clean our room or restock towels. The floors were gross and we really needed them swept or vacuumed. The doors are SO thin, could hear CLEARLY other guests conversations while walking to their room all hours of the nights. The beds are not that comfortable.
The hotel lobby smelled amazing! Checked in with George and he was great with giving me information on the amenities that can with my reservation along with recommendations on restaurants in the area. My room was very clean, smelled just as amazing as the lobby, bed was very comfortable and the products in the bathroom were very nice. When checking out Kamila was very nice and also gave great suggestions for places to have brunch. I will definitely stay there again! I wished my stay was longer.
Sadly I was not happy with my stay at the Westin. We paid a premium for the room and while I understand it was busy in DC with the Cherry Blossoms and Spring Break, the experience was below par. We had to wait every single time for breakfast or dinner and I donât think they were equipped or staffed to deal with the large number of guests. All the staff were great,
Great experience except they charge 30 dollars a day and tell you that you can use it at the bar or restaurant. Terrible menu and the drinks were 20 dollars per drink. We are elsewhere.
This was an amazing place to stay with family! Everyone was super helpful. The room was wonderful. Location is great. We would definitely stay there again. This is probably one of the best hotels weâve stayed at so far.