Helpful and kind staff, comfortable beds and room and perfect location to see sights and rest in between with kids. Rooms were quiet at night, which was surprising being right in the middle of the city and city life.
The rooms were spacious and comfortable, but cleanliness was a concernâthere were even spider webs in some areas. On the bright side, the housekeeping team was responsive and promptly addressed the issue. Unfortunately, the front desk staff were quite unhelpful and seemed indifferent to guest concerns. Overall, the service was lacking and didnât meet expectations.
Excellent from start to finishâŠValet was friendly and efficientâŠCelia (hope I got your name right :/..) super friendly and helpful getting our room ready a bit early for her prom prepsâŠ.room great and clean. Check in and out quick and efficient. Good room value for prime Chicago location. Overall, Iâve stayed at hotels worldwide and put this one at the top.
The location of the hotel was great and the bell and front door staff were so kind. However, we probably wonât stay here again for a few reasons. 1) there were too few people working the front desk so it was incredibly slow; 2) the wall are paper thin so we heard everything next door. Didnât help that our neighbors were up playing music and banging on doors until 2-4am (we did call the front when they were banging at 4am and the hotel handled it quickly); 3) they didnât have our room for us when we got there even though we had paid. I am not sure what the mix up was but we eventually got it after much back and for. They had to take it from another guest who was checking in later so not sure what happened with that guest; 4) we got a late checkout (which was great) but had to get our keys adjust 3 times and even then we couldnât get into the room when we were trying to leave. Security had to eventually let us in. 5) takes a while to go up/down the 2 elevators when itâs busy (they eventually opened up service elevator since the wait was so long one of these times)
Suite was nice but sacrificed queen beds for full to have it. Customer service exceptional, especially valet. Bathtub could use attention (hard water stains down to drain - from drip? - & mildew at overflow). Fabric sofa seemed dated. Other guests left trash outside their doors that was not picked up in a timely manner and bad odor in hall.