The first night was great, bed was comfortable..i call the front desk to ask for some non feather pillows, and the guy who answered said he didn't know how to tell feathered from non featured. They need more waffle makers... waited over 30 minutes ..2nd night was bad...the TV wouldn't work, its college basketball playoffs, so thus was upsetting. They offered to move us to a new room since they couldn't fix tv, but that was too much hassle repacking and unpacking again. Then the people above our room stomped or danced to music until like 1-2am.
Overall, we had s great experience. However, checkin started out with the hotel losing our reservation. That got resolved. We then had a room with broken air conditioning and they moved us to another room the next day. The staff worked hard to resolve the issues and are very friendly. Hotel was very clez a d breakfast was very good.
We haven't stayed in a H2S in several years and we were flad to donso on oue trip. Basically everything was very good. We love love their rooms as they have a couch to relax on ans the small kitchen is nice even tho we didnt use it this time. My only complaint was the bfast was strange and many selections were empty even though it was not crowded.
The property was very clean. We enjoyed our stay. The only con is the TINY bathroom. The toilet, door, shower, and sink were so close that you could utilize all at one time. Not functional at all. Otherwise a good stay.
Friendly and courtesy staff, very helpful, and nice place to stay. Some guess were loud during the night but it is expected but overall it was a nice stay because of the staff members at the front desk.
The staff is what gave the hotel the stars. The room we stayed in - the faucets were loose, wallpaper was peeling, room smelled, toilet seat cover was loose, microwave was missing, shade to the window was filthy and hard to pull down at night. I could not wait to get out of there. The only thing good was the amazing staff. They were the best.
Jaylen was amazing and welcomed hus late at night with a beautiful smile. Thank you! We had a crazy drive and it was great to be welcomed with a smile.