Sonesta ES Suites Cincinnati - Blue Ash

Stayed in a 2 bedroom suite, no shower gel in one of the bathrooms, extra linen in the closet was dirty for the sofa bed and you have to pay extra for logs if you want to use the fireplace. Also, breakfast selection was small compared to most hotels i've stayed at.

Very nice stay. Only complaint we had was that our bathroom toilet had some water leaking around it. But their prompt service was amazing. The maintenance man was at our door within 5 minutes and it was fixed. The overall stay was still amazing!!!! Will definitely come back.

My family and I were very pleased with thw service received from this hotel's location. Rooms were spanking clean, clerks were very nice and welcoming, breakfast was awesome and location was very convenient. I recommend this place with my full heart.

Very good overall

5 night stay - room was clean. A loud, continuous noise from the heating unit outside my door would go off every hour. The bed was way too soft I had to sleep with pillows beneath me in order to level it out to prevent back pain. Mattress needs to be replaced ASAP. My stay was nice until I came out of my room on the 2nd day and walked to my car & passed a woman dressed in hotel uniform. She waited until I got to my car to ask if I was in room ###. She was standing out in the cold in 30 degree weather waiting for me to leave so that she could approach me IN THE PARKING LOT which is very CREEPY and rude as well. She said that my credit card was declined. When I checked in 2 days prior my card was fine. I even asked the front desk clerk if I could pay fully in cash upon checkout. He said “yes” and advised that they would only put a $20 deposit/hold on my card for incidentals. The woman that approached me outside said they charged my card the first two days. A hotel should not charge a credit card until checkout. I wasn’t due to check out until Friday and this was Wednesday. The manager (Beth) refused to refund my credit card that they erroneously charged for two days despite the fact that I told her I could pay 100% in cash that day. She advised that I would have to pay the rest of the cash at check out and at that time they would refund my credit card. The entire situation was a huge hassle and VERY rude. I will NEVER stay at a Sonesta hotel ever again.

Nice room . Just like the pictures. breakfast was excellent also

Staff friendly. Room very clean.

Experience here was great! Friendly staff, nice and spacious room room, good breakfast and great location. I'd definitely stay here again!

Nice clean room in a great location.

I rented a room as a surprise for my daughters birthday. The staff was amazing checking fireplace rooms availability instead of what I had booked and threw in a log to burn for the same price. The room was clean comfortable and affordable. The firepit and grill outside was perfect for her friends to come and share the occasion with her and my son in law. I will definitely return to this hotel and recommend it to others.