The modern design of the room, with the victorian style furniture in the lobby and exterior building. Clean and comfortable stay. Breakfast and dinner were both great
Really nice stay, thanks to the easy going and friendly staff!
Dinner exceeded our expectations, and the waitresses were so sweet and patient with our demands.
Dont hesitate to pick this one!
The Hotel is set on the outskirts of Coventry and the outside does not look very pleasing but it is well maintained inside and the deco reflects modern. The bed was smaller than i expected plus the view was not the best unfortunately.
Staff very welcoming , helpful and professional. Made me feel at home, they were very cheerful and relaxed even though very busy with a wedding party. Room was comfortable had a great nights sleep ,food was excellent , great breakfast. Well done everyone and thank you
Beautifully decorated throughout, huge bedroom, great bathroom, incredibly comfortable bed, lovely service. What more can you ask for? Had an evening meal and breakfast and both were delicious. Steak salad starter was cooked to perfection and was a steal at ÂŁ8, while we genuinely thought we were undercharged when discovering the chef special pork fillet was only ÂŁ14! Thoroughly enjoyable visit and such a shame that it appears to be closing down at the end of the year
Could not find a single problem with our stay. Cleanliness, friendly staff, especially Emma, beautifully decorated hotel, fabulous breakfast and such a comfy room. On reading some reviews you would be worried about staying here but don't be. We would definitely have no problem returning.
Checking in was easy and the receptionist was very helpful. The toilet in the en suite bathroom was sealed to say it had been cleaned. However, this was not the case. On reporting this to the receptionist she came and cleaned it herself. I also gave ger the stained throw to take away with her. The meal we had there was lovely and we were given complimentry drinks for the issues we had with a room. For a Laura Ashley hotel I thought it would have been of a higher standard. Little things like holes on back of bathroom door not filled in where coat hook and lock had been. Bedroom doores could be updated or fresh coat of paint.
The staff service is excellent, very friendly and helpful. The only change we noticed was the weekend staff were not as engaging and appeared more lapse in their customer service. The cups in the restaurant we not very clean, had marks and even a dead fly, the staff need to check the tables before seating guests to ensure all tableware are clean and ready for guests to use.
A very enjoyable stay - the staff were wonderful & nothing was too much trouble. The food was delicious & the room very comfortable. would recommend & would stay there again.
The hotel looked good in the common areas but our room was Superior and we canât work out why as the pictures showing superior rooms did not look like the one we were in it was small and only had one bedside table as there wasnât room for two and the shower cubicle was tiny the cleaner had left a bottle of cleaning fluid in the bathroom and when we brushed our teeth before bed the cold water was Luke warm it was slightly cooler in the morning but still a bit warm. There was only one pillow per person. Breakfast was included and OK but if I had paid ÂŁ15 for it I would be disappointed. There was a communal jug for juices with no sanitiser near the jugs and the same with the tongs for pastries I ordered toast and received one and a half slices and my poached eggs were more like hard boiled. The flower vases on the breakfast tables were not in the freshest condition and the water looked murky in the vase.
Absolutely outstanding staff couldnât do enough for us. My Laura Ashley friends came for afternoon tea and they showed us around all the principle bedrooms. Absolutely wonderful! There was a wedding also during the 39 rule covid and they really made their day special. Fabulous chef edible flowers on my poached egg for breakfast!
We had a lovely stay at the hotel. The lady on the check out was extremely helpful. She was willing to accommodate my "work from hotel" arrangements, which was very thoughtful of the staff.
Many thanks