Scottsdale Plaza Resort

Eh- gave this property one last chance and my back is paying for it. Horrible mattress (more like a hammock), filthy rugs & a refrigerator that didn’t cool. This is was on a record braking week of heat 115 degrees. Done. Never again. Learn from my negative experience.

Thank you so much! The staff was all.very nice. It was an enjoyable relaxing stay. The food was great and the pool was wonderful.

My new vehicle was damaged by the sprinkler system which was pointed at my vehicle. The hotel security guard came out to make a report and to take pictures. They coned off the area after they realized the sprinkler head was pointing at my vehicle. I had it washed twice and the spots are still visible ,due to the calcium in the water. The hotel told me the Vice President of Operations would contact me which he did. I missed his call and tried to call him back but he never returned my call. Still waiting.

Arrived on Friday afternoon. After checking in called front desk as we had wifi for one phone only, which they said there was no limit. They put a ticket in for IT and we were to be called back. We called back Saturday morning still no additional wifi support and again Saturday afternoon. We had work to perform as medical providers during these times. Never had had any contact us or effort to correct situation. No effort to move us to different area as we are Silver members. We had to work on our laptops as

Sad to say that our stay was very disappointing. Thought we would "treat" ourselves to this 4 star "resort" following 2 nights of staying in an ASU dorm room that we were helping move out of at the end of the Spring semester. This was during the Coronavirus shut downs so maybe our expectations were too high. Nothing terrible, but a few issues contributed to a disappointing stay. I called to see if we could check in early since we had finished dorm clean out early. The person on the phone was enthusiastic and said it would be fine to check in early and we could possibly get an upgrade. Checked in around 12 PM to find the person at the desk not so enthusiastic and not offering an upgrade. Went to the room, led by Efran (very nice man), and found we needed another set of towels. Went back to the front desk to ask that towels be sent to the room and went off to Sedona. Back to the room about 10 PM and found towels had not been delivered. Called to request more towels again and while waiting found that two red, false finger nails had been left on the carpet by the desk...odd and disturbing. Towels were eventually delivered and we asked the delivery person to please vacuum up the finger nails. OK finger nails now gone, and a set of towels for everyone to shower, but no hot water in the shower...3 sinks in the room had hot water but not the shower! Odd. Too tired to complain that night and comments at check out next day were met with disinterest. Not a good impression.

Worst sleep in years! We love the Scottsdale Plaza and have stayed many times but the beds in this unit (4015) were the absolute worst. You could even see the plywood they placed under the mattress to avoid purchasing new ones. Couldn’t move for two days after trying to sleep here. A couple nights stay pay for new mattresses...you cannot cut corners like adding plywood and try to be a luxury hotel.

The grounds are beautiful and breath taking with great pools. In the evening there seemed to be a larger number of locals using the pool and hanging around. The room was tired and in need of an update. Over all I was happy and would stay again.

it is an amazing place to spend time in phoenix

Had a fntactic time and service was impeccable.

Had a long planned visit with my sister which we decided to do despite the Covid 19 threat. The staff was excellent, taking proper precautions but still providing wonderful service. Our meals were"take out' but delightful, as we sat around the pool or firepit. And the grounds, the pools, the location, all excellent! Thank you for making us feel safe and well cared for.