The Henley Park Hotel

It seems as it change Service Management. When we arrived, after a 3.5hr drive, we checked in, We were not welcome, the person at the desk ask me for a credit card, for in case is need it. Damages or extra charges, 1st day we stayed , went to room number 812, withing 1hr I had a stuffy nose, I look at the air filter, it looks as has not been change for over a year, shame, shame. Also I notice that the carpet has not been clean for at least 7 months. or so. The service at the restaurant was very poor. The servers were not attentive at all. The AC unit did not work, so we had to open the windows. In the evening, went to the blue bar, we waited over 15min. before someone stop by to offered any drinks, then after those drinks were done, we waited another 20 min. before stop by and as if we want something, 2dn night went ok, open windows for better breathing, 3rd day we checked out. the front desk charge my credit card with our my consent I was paying cash for my bill.!! I just hope the Hanley Park Hotel clean their act, or I just starting to look for another place to stay, For the $802.00 for the 2 nights I should it got a better place to sleep and breath.

Great service from the door man to the bartender i will definately stay there again everyone is nice and really attends to the customers

Beautiful hotel in the best location.

The Henley Park Hotel is everything I like in a hotel. The staff are helpful and friendly, giving us maps, suggestions...Our room was so comfortable, we could adjust the heat, the shower was heavenly, the bed comfortable. .The elevators are right there, and we never needed to wait. Everything in the hotel is clean and cared for. We had drinks at the bar one night and dinner in their small restaurant another night and enjoyed the service and food. The area is safe, but you do need to walk a few blocks to any activities. I am very happy to have stayed there

Very nice hotel but quality of service was extremely poor. Security also not good - was shown to my room which already had a gentleman in it!!! Asked for tea rather than coffee in my room and was told that I would need to purchase tea bags from the restaurants. Booked a taxi for the airport and it wasn't done. Would not recommend to others.