Not a single ice machine on the property was in working order. The breakfast wasn't very good. On Monday, breakfast went from 6:00 am - 9:00 am. I came down at 6:05 am. They had scrambled eggs and mini cheese omelets. The eggs were barely warm and they had no ketchup. I asked the attendant and they said they were out. The accompanying sausages were literally cold. As if they weren't heated up properly after being taken out of the refrigerator. To boot, the coffee urn was empty. So it must have been there all night and not mad fresh.
The outlets in my room were not working but they were fixed soon after. I stayed 2 nights but my room was not cleaned in between nights. Furniture was shabby & tattered. Bathroom was nice. TV wouldnât turn off with remote. I had to unplug it.
The reception and check in services were very good and friendly
Only issue I had was that I stayed for 3 days and no one came for housekeeping and cleaning my room even once .
Check-in process was quick and simple. The room was clean. The door to the room was hard to open and also had to be forced shut. The door latch looked like it had once been tampered with and never fixed after that. The shower doors open backwards so you get wet turning on the shower. There was a strong odor of marijuana in the hallway of the 4th floor and other areas in the hotel. We questioned the front desk the next morning about the marijuana smell and to our surprise she was shocked to hear about such an odor, there was no way that the employees did not recognize what was taking place. As we were talking about the situation to her, another patron walked by and overheard and said âyou must be talking about the weed smellâ we said yes and he said âthe 6th floor is terrible.â The front desk attendant said she would speak the her manager and get it taken care of. So the smell later that day was some kind of air freshener mixed in with pot smoke, so I guess they looked into it and just tried to cover up the smell, unsuccessfully. We had to go to the front desk twice for towels and request room service. We received room service once for a 5 night stay and that was on night 4. We probably wonât return to this hotel for our annual trip to Valley Forge