Todo excelente, las instalaciones, la ubicaciĂłn, pero sin duda, la atenciĂłn del personal es extraordinaria
Gracias a todos y cada uno de los que nos atendieron
De las instalaciones todo lindo, limpio y una inmejorable ubicaciĂłn
The Hotel is very centrally located , the staff is very service oriented , and the property is spotless
Would highly recommended , I will be staying there in my next trip San Miguel .
We stayed 6 nights at the Essentia over new yearâs week and enjoyed our stay.
The staff was excellent and very accommodating. They arranged a car to take us from and to the airport and everything was smooth. The complimentary breakfast on the hotel rooftop was a good experience. The negative is that thereâs a hotel bar that is never open, so we couldnât have drinks at our hotel.
James
6/10
Our stay was regular. Maybe a 5 or 6 out of 10. We booked this hotel because of the included breakfast, but we were quite disappointed with the overall quality and the pricing as they charged us for the extra beverages and even for an extra ingredient on an omelet, we decided it was not worth it and had breakfast outside the hotel after. On the other side there was never a bathroom carpet despite we asking for it several times, the air conditioner was not working properly either. I think this hotel has great potential but it does not seems that management has the motivation to put it at the same level as other hotels in San Miguel which is quite a shame since the hotel is so pretty on its architecture and rooms.
Itâs a beautiful old style hotel however it lacked customer service. No hot water in my shower. I notified the manager however it was not corrected. Free breakfast only consists of one beverage so no refills on your morning coffee đ and to eat only one choose of oatmeal or fruits with yogurt. Very upset of the lack of service in this hotel.
Excellent location. Only a block from the plaza. The staff is extremely friendly and helpful. The restaurant is very reasonable and the food is very good. We will definitely stay here again.
The hotel was not what we expected and definitely not even 3 star. They claimed to have a restaurant and bar but when we reached they said it was opening next year. Two of our rooms had hot water issues. There was water leak in the corridor. There was a sewer type of smell in the bathroom. The linens provided were just bare minimum. There was coffee in the room but a charge for using it. Never heard that before. The communication became a big problem as no one there spoke English. Would definitely not recommend this hotel.