We sent an email the day before our arrival with our arrival time and flight number. I asked if the shuttle could pick us up from the airport, no response.
Arrived at the hotel, around 1:30 a.m., we were given our key, there were people sleeping in the room, we were all very scared. At reception he didn't care at all. They told us to find another hotel, we were in the middle of the night with 2 children. I got angry and the security manager offered us a solution with an extra bed. The attitude of this hotel is totally unacceptable.