Hilton Garden Inn Ocala Downtown

Communication w/housekeeping service needs improve

We were provided a room when we checked in at 5pm and the room was not cleaned. There was dirty foot prints in the shower and nothing appeared to be wiped down. This was corrected and we were given a different room. The place was under staffed and the whole check-in process took nearly an hour to get through even though we had a reservation. The price was a bit steep for the quality of service you would expect from a Hilton chain.

Matthew, Séjour de 1 nuit, Début du séjour le 23 oct. 2021

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The traffic sound was horrible all night it never stopped

Devin, Séjour de 1 nuit, Début du séjour le 16 oct. 2021

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Parking experience was less than satisfactory. Hotel charged for valet, but then called room late at night to tell us we needed to move the vehicle. Said they don’t own any of the parking but they do collect the valet fee? Didn’t refund the charge for valet parking.

Stacy, Séjour affaires de 1 nuit, Début du séjour le 10 oct. 2021

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Too noisy to sleep. Street noise was very loud

Greg, Séjour affaires de 1 nuit, Début du séjour le 4 oct. 2021

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Bad service for a Hilton

I called early in the day to inquire about an early check in. The front desk manager told me that would not be available. I said OK no problem. I got there at 3:15 PM. Because check-in was at 3 o’clock. I was then told my room would not be ready. And to wait in the lobby with all my luggage until it was ready. I sit in the lobby for 45 minutes while other couples checked in and went straight to the room. When my room was finally ready I did the paperwork to go up… My fiancé inquired about a possible breakfast voucher for our trouble. The front desk manager basically told us that would not be an option. I will not be returning back to the hotel.

Carissa, Séjour de 1 nuit, Début du séjour le 22 sept. 2021

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Nice but loud

If you want to be immersed in the downtown dining and nightlife this is a great spot. If you want rest, not the best choice. The exterior walls seem very thin; you can hear all of the traffic on the adjacent boulevard, especially loud cars and sirens (and this was a Sunday night).

Séjour de 1 nuit, Début du séjour le 19 sept. 2021

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The person at the desk should have mentioned how to get on the Wi-Fi and about the money for food credit. Traffic noise was loud. The shower needed instructions. Rooms were very clean and comfortable. Price was very reasonable

Karen, Séjour en famille de 1 nuit, Début du séjour le 9 sept. 2021

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Nice by way too noisy.

The hotel itself was very nice Our room ,however, faced a major highway and all night long we were awakened to sirens and motorcycles racing by. The air conditioner was the loudest I have ever heard at a hotel.

Richard, Séjour de 1 nuit, Début du séjour le 6 sept. 2021

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Not impressed

I was under impressed with the Hilton. They have you walk in to a bottom floor and its a hallway with an elevator, no indication where check in was. Once we were in our room we tried to call the front desk 3 times to get extea pillows, no one ever answered. Had breakfast the next day and the food was over cooked and not seasoned well. The room was ok but it was noisy and did not stay cool.

Valarie, Séjour de 1 nuit, Début du séjour le 4 sept. 2021

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Cleanliness lacking

Rebecca, Séjour de 1 nuit, Début du séjour le 21 août 2021

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