I had booked a king room but during check in they moved me to a double bed. The air conditioner leaked water pretty heavily so the floor stayed covered in towels. The hot water in the shower didnât work. Also the main reason I booked here was for the pool that had zero water in. The customer service was ok. All around Iâll definitely do my research before just booking anywhere again to make sure itâs a pleasant stay and what I was expecting.
When I arrived it was no one at the reception desk for a while. As soon as I entered the room there was an overwhelming smell of stench. It was so unpleasant I asked to switch rooms, the reception told me all the rooms were booked. I had to sleep with a rag over my nose. The room was dirty, not vacuumed or cleaned. The bathroom tub was not cleaned and disgusting. Paint is chipping from the walls. The window would not close and it was dead bugs. The tv had fingerprints smothered all around it. There was no shower curtain. So water was all over the floor. I would never step foot in that place again.
Stray Kidz ConcertâŠâŠ..Great staff expect for one employee that coped an attitude with my daughter while I was having an emergency but got it taking care of. Great lot beautiful space right across the Truist Park, walking distance and great surroundings
No shower curtain, no sheets, blood on the mattress, floors clearly not swept. Entire hotel smelled of pee. False advertising..pictures look nothing like the actual hotel.
Front desk staff were great, the condition of the hotel was not. Fridge wasnât working in room and the tub mat had rust or something all over it. The pictures online show a very different place than what we arrived to. We were only there to sleep one night after the ball game otherwise I wouldâve went elsewhere
The furniture was very worn out. The walls and the doors were worn out. In the bathroom, thereâs no cover over the bulb plus there are mold over that hole with the light bulb. I mean there were holes around the bulb. So weird. We refused to take a shower there. We only stayed there for one overnight. We were gone right away by the time we woke up. Itâs very very old hotel. The only positive thing: we were able to walk to Truist Park (baseball stadium). Easy to walk there. Definitely we will not come back to this hotel. Unless you can tear it down and built a brand new hotel. This hotel is by far the worst ugly hotel we had ever been in. The people at the front desk were extremely friendly and very professional. Thatâs a big positive thing for this hotel. I actually felt bad for the people who work there at the hotel. My husband wants some kind of refund like $75 because all of us refused to take a shower there. (Four of us). Anyway, donât use that room to any guests unless you can fix it all of them. Yikes.
Check in was longer than needed due to a lack of staff. We were not told the kitchen was not stocked prior to arrival, lights were either unplugged or lacking light bulbs and/or just didnât work. Floor needed a good dust mopping over all. TV satellite cable disconnected at the wall. Pieces of grout in bathtub and on bath mat prior to use. Hair dryer plug was damaged and I was not willing to try using the dryer and risk getting electrocuted. Contacted the front desk several times and was told âThere isnât anyone to fix the issues.â
While the employees were kind, they were also frustrated-apparently people were booming rooms, through 3rd party companies, that were not available, which left the front desk unmanned more often than not.
When I first arrived there was no one to check me in. Someone from housekeeping had to check me in. Description says there is free breakfast. All that was available was coffee. When I went in to the bathroom there was no stopper for the tub as well as no shower curtain. The room was nice but in general the hotel was not good.
Booked a room with 2 beds, as soon as we were pulling in we received a call and was told they had a 1 bed and pull out sofa room available or could walk us to their sister property. We decided to give the room a try and it was very disgusting. Looked like it happened been cleaned in weeks, lubricant type substance on the couch and recliner, the pull out mattress was black in the center it was so dirty, and the shower was so dirty that we did not feel comfortable taking a shower and did not shower. There was no manager there to give complaints to. I told the front desk person but they didnât seem to care nor concerned in the slightest. .5/10 experience. Absolutely horrible