4/10 Correct
5 déc. 2022
Dirty and falling apart, really disappointing.
My husband and I booked a room here for the first time thinking it might be cool to be in a tall building and be able to see the city skyline and stadiums but it was just a huge disappointment. We drive by this hotel every time we visit the city (for games) and were really looking forward to staying based on other reviews I read. We were put on the 5th floor despite asking for a higher room when booking, the room was dirty, shower drain completely clogged, light fixture falling apart, fan didn’t work, sink area didn’t look like it had been cleaned, the hair dryer was covered in sticky goo and looked like it hadn’t been cleaned in years, there were stains all over the carpet, countertops, and walls. When we checked out we mentioned the drain to staff at the front desk they acted like they didn’t really care and then said almost nothing else to us (maybe they were mad?), didn’t apologize or act surprised or sympathetic and then somehow proceeded to check us out of the wrong room. The only bright point of this stay was that the beds were fairly comfortable but who knows how clean they actually were based on everything else. We will NEVER stay here again and highly suggest anyone else find a different hotel. With two extra hours between check out and check in you would think they might actually clean the rooms. The Courtyard nearby is much better just overall.
Melissa
Melissa, séjour en famille de 1 nuit
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