2/10
Where do I begin? I promised myself 20 years ago to never patronize a Best Western ever again after a nightmare experience. Unfortunately it was the only hotel available in the area for my son's graduation from Purdue. I reluctantly booked the overpriced room out of desperation. When I arrived, there was a friendly note advising the front desk staff stepped away. Come to find out the front desk staff was on perpetual smoke breaks. When she greeted me I was offered a room on the first or second floor so I chose the first. Not sure if that was a mistake because the room was dirty, a light out, and had an odor. There was no remote for the TV so I had to go the front desk but eventually called the number on the sign to get her attention. She was able to provide us with a remote. Since it was nice outside, I asked where the outdoor seating was they showed in the online photos and was told the gazebo is behind the dumpster. I hesitantly went to the area which I had to exit through the door leading to the staff's smoking area with a sign stating 'out of order' and propped open with a door stop. When I found the seating area, the chairs and tables were in disarray and I was actually afraid to sit since nobody was around, except a bunny. The experience solidified my opinion of Best Western hotels. They are the WORST! There's no excuse for the lack of maintenance and housekeeping. What a shame since it's in a nice area. All I have to say is, NEVER AGAIN!!
Julie
Séjour en famille de 1 nuit
