Homewood Suites by Hilton St. Louis-Chesterfield

Dog friendly but costs extra

The initial room key we were given didn't work and then the next day the key stopped working again. The doors in between the bedroom and the sitting area didn't close properly. The eggs at breakfast were watery. Guests were loud. Employees were not wearing masks, though there were signs up requesting guests to do so. Surprise cost of $50/dog to have a pet with you. Employees were friendly. There was a stain in the bathtub.

Séjour de 2 nuits, Début du séjour le 16 juil. 2021

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Not clean

Lindell, Séjour en famille de 2 nuits, Début du séjour le 9 juil. 2021

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Home away from home

Great stay in STL! This will be my go to hotel from now on!

Erica, Séjour en famille de 2 nuits, Début du séjour le 25 juin 2021

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So so

Dishwasher had dirty dishes left from previous people. Tub had some orange stains. Had to call front desk to request bedding for pull out couch twice. Only 1 roll of toilet paper was provided. All hotels i have been in keep a backup in the room. I am sure if we called they would have brought it up but we made due with 1. Pool was nice. Breakfast good 👍 bed comfortable. No bugs seen. Big rooms. Nice curtains. Cable didnt have all channels we wanted to watch for example bravo. For price paid it was just ok. Bathroom sink drained slow. Been in better and worse. Stay was average.

Lindsay, Séjour en famille de 1 nuit, Début du séjour le 23 juin 2021

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I’ve stayed at much better hotels

The people that worked in the hotel were nice and friendly. However, we had problems with our key cards everyday, the hallway from the elevator to our room was filthy; they need to vacuum AND shampoo the carpet. I had to clean both bathrooms and the kitchens in the suites (I booked two suites). The carpet inside the suites could have been cleaner. There was blonde hair EVERYWHERE! One suite was missing an iron and neither suite had enough towels. Because this was a Hilton hotel, I was a little disappointed.

Marcella, Séjour en famille de 4 nuits, Début du séjour le 20 juin 2021

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Compared to other Homewood Suites, this one wasn’t clean. Blood on the sheets. Feces stuck inside the toilet bowl. Hair clumps in the shower. And the kitchen had a handful of plates and just one fork. Plus the “COVID” cleanliness sticker seal wasn’t really stuck on the door, so couldn’t tell if it was actually cleaned or had been opened since. Very very disappointing, especially since we stayed in a wonderful homewood suites the night before in Oklahoma City.

Séjour en famille de 1 nuit, Début du séjour le 17 juin 2021

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Clean

Appreciated the effort to maintain a clean environment.

Judy, Séjour de 2 nuits, Début du séjour le 11 juin 2021

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cleaning- was subpar. I walked around with no socks and bottom of my feet were black. Hair in bathtub and stopper to drain wouldn’t work. bloodstains on sheets and mattress pad. The carpet was extremely linty and there was black lint everywhere. Couldn’t tell if dishes were clean because they were still in dishwasher- maybe that is their normal procedure but I wasn’t told if it was. I called for new sheets to replace the blood stained ones and was told i had to change my own my own because there was no housekeeping!!!!! corners of room were dusty and crusty . very disgusting. Had a fire alarm first night and outside for 45 minutes, which wasn’t their fault but no apology was ever issued . Side door worked sometimes and sometimes it didn’t. Employees were over all pleasant.

Séjour en famille de 2 nuits, Début du séjour le 11 juin 2021

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Eh…

The gentleman at check-in was friendly. The eating area, where on the go breakfast was available was nice. Upon entering my room(king), it appeared nice, BUT the toilet was not clean, it looked as if the toilet seat hadn’t been cleaned. The faucet of the bath tub had a slow flow when it was off. The chair and sofa was stained. The inside of the cabinets and drawers of the kitchenette were disgusting. There was ice cream left in the freezer. I called to get more wash cloths and towels and the gentleman that brought them up to me, just stared at me and stood in the doorway after I took the towels. The hotel was like a maze, I think that is due to one elevator. The lobby was beautiful. The location wasn’t bad, a few restaurants nearby.

Tawanika, Séjour de 2 nuits, Début du séjour le 4 juin 2021

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Limited breakfast, no charging station, stains on bedding,

Séjour en famille de 3 nuits, Début du séjour le 28 mai 2021

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