The hotel is undergoing major renovations. We had a renovated room and it was very nice. I guess any hotel having renovations is frustrating. The noise during the day was pretty substantial. Once itâs done itâll be extremely nice. I think the thing that disappointed us was not allowing the pool to be used. It was filled and clean so not sure why it wasnât allowed. Breakfast was very good, staff was nice, even the construction personnel were polite. Itâll be 5 star once itâs completely finished.
Front desk staff were helpful and friendly, however, there was quite a bit of renovating happening I was not aware of beforehand and the hot water took an abnormally long time to start. In addition, the parking lot was overcrowded and could only get a space in the temporary parking and the breakfast was rushed. The attendant at breakfast was a bit abrupt as well.
Staff was very friendly and check-in was a smooth process. Breakfast staff was really courteous and on-the-ball. Good variety of hot and cold foods for breakfast. Minor construction still on-going at this property. There was a lot of traffic noise and it was heard throughout the night. I had to run the a/c to stifle the road noise. The only complaint was the hotel only had ONE luggage cart available for a seven story, 100 room hotel. Not acceptable for a Hilton property! Go the extra step and make things a little easier for your guests.
We had a wonderful stay. Our room was large and very clean. The bed was comfortable. Rosalyn, at the front desk, was especially helpful and friendly. We will definitely visit again.