The Chase Park Plaza Royal Sonesta St. Louis

Love this place. Great dinner in the Tenderloin Room. Great checkin and check out experience. Great breakfast with Alice waiting on us with impeccable service. We go once or twice a year. Will return.

Very nice overall. Disappointed that there is no longer a place for smokers (it used to be allowed on the outside patio—maybe that explains why the outside patio was virtually empty). The rooms have been nicely refurbished, however we could hear the shower and other noises from the room next to ours. Not so good.

Super disappointing for the price. Toilet wobbled, bathroom door didn't close properly, and no HD television. Not worth the price, especially when the front desk touts their newly renovated status.

We were given a complimentary upgrade to a very spacious suite!

I really want to give this hotel the top review: beautiful property, amazing location, and good value. However, I had mixed experience with staff. I needed a late checkout and called weeks ahead to get one, in fact my reservation was contingent on it. The manager I spoke to handled it extremely well and was very accommodating. Unfortunately, he did not leave a note, and the manager checking me in interrogated me like a criminal and essentially made me beg for the 2 pm checkout I had originally been promised. I ultimately got then 2 pm checkout, and I was grateful for that, but I noticed the next day the cleaning staff hadn’t even gotten to our area by 2, which made the whole thing ever more puzzling, as I had been told the day before they were full and late checkout was not an option for anyone’s. I’m open to staying again, I really loved everything else, so hopefully I hear from someone.