Great, great, great hotel in Beijing ! Really loved it đ All was perfect. Incredible staff. Room very nice. Amazing lobby. Delicious breakfast. Warm welcome.
We are very happy with the room, comfortable, clean, modern with nice decoration. Housekeeping is effecient and helpful. Toilet seat and wash basin are quite high for young children to handle by themselves compare to other hotels in Beijing.
Swimming pool is too cold to stay more than a few minutes, it is such a pity as it's the main reason we chose this hotel.
In house restaurants services were good.
The front desk is not effecient and made several mistakes. First of all they could not find two nights of my reservations (out of four nights), the next day they asked me if I was a guest of another name, which I could not understand why if they were clear about the reservations. At check out the front desk reimburse my guarantee on another guest's account, luckily I checked the card number and asked for correction.
Le premier soir de mon sejour, j'ai decouvert un briquet dans les toilettes de ma chambre et les papers de toilettes ont ete utilise par qqn. L'hotel a ete incapable de me donner une explication.