Urgent booking after flight delayed, no help from America Airlines, booked the hotel by myself, called the Hotel for shuttle pick up but waited 1h with 3 calls to the hotel... Finally took a taxi. Bad service
I am what you call a road warrior. I live on the road and have for 25 years. I have never been in such a disgusting hotel in my entire career. Stains on the floor, cigarette burns on the bathroom sink and the window shades. Had to go to the front desk every day to have my keys redone. I moved out and went to a different hotel using my Marriott app. As soon as I checked in, I immediately took a shower. It was so gross!
Bed was very uncomfortable. Tiles on the bathroom wall were missing or falling off. Mildew in the shower and the wall inside the shower. TV didn't work. Carpet was ripped throughout the room.
On the web site info
It says the was breakfast
It was not true
Was only coffee& poor energy bar
Customer service was very poor
Very little attempt to help customer
Definitely not gonna stay their again
Or
For sure not recommend this location.
Facility was very warm nd uncomfortable atmosphere
We were just staying here to make an early flight. The hotel is very convenient for this purpose and offers free airport shuttle 24/7. You will need to make sure and book the shuttle at the front desk. The beds were comfortable and the rooms were clean. There are a few restaurant options within walking distance. Allow 20 minutes to get to the airport because they take may have multiple people to pick up and drop off.
Pros--convenient location, clean rooms, friendly staff, airport shuttle, decent water pressure
Cons--some damage to the room like the door, someone propped all the outside doors open with rocks which left some safety concerns and when we would move them they would be replaced (not sure if front desk knew about this) and the hall smelled like fruity urine--kind of like urine and body odor that someone tried to clean but it only partially masked the scent instead of eliminating it. Also, the front door was a little hard to find. The lobby is under the little awning but it isn't clearly marked.
The room look like a crime scene that had been corrected with plaster all over the walls. The door lock that flips didnât work. The bedding was moist. Someone pulled the night stand away from the wall by a foot ⊠of course very nasty stuff exposed. It was a challenge to change rooms. There wasnât much effort to be accommodating until I pushed the issue. By the time they did, I was ready to leave early.