We booked a deluxe room that had 2 Queens and a couch. When we got there, the doors to the office were chained and we had to do business through a crack in the doors. Our room was only 2 beds, so we went back to get the room we booked and were told no such room existed. I asked them to cancel and we'd go elsewhere, but were told that was not possible. After a lot of hassle (and being told all they had was rooms with 2 queen beds), all of a sudden we could pay more for a room with a king, full, and a couch. When we got in there, the mirror was broken, the beds were the most uncomfortable beds we've ever slept in, and the couch was covered with hair and bugs. We will NEVER stay here again. According to the desk, the pictures are not from his motel. It was in a sketchy neighborhood (gun shots) and the motel used to be a steak house, turned motel.