Great experience, only notable issues were the out of order elevator, which was not working for our entire stay of two nights, as well as the laundry machine being out of order for the same amount of time. Otherwise very clean, safe, everyone was friendly and kind, and generally a very good stay!
If you select any hotel within the same star rating, there really isn't a lot of difference so the little do matter. We selected this hotel because Residence Inn is known for having good breakfasts. Boy were we wrong. One of the worst we've had in a while. No protein for the hot food. They had what looked like an Egg and Sausage/Bacon muffin sandwich, but there was only egg. The scrambled eggs were ok. The egg soufle was overcooked and dry. The waffle maker did not properly cook the batter. Half the waffle was undercooked, the other half was doughy. Very disappointing.
Overall the property seems nice. My negative experience was other guests constantly opening and closing their doors all night. Not very well insulated so you could hear each little thing. Otherwise Iâd stay again but maybe request a room on a floor besides ground level.
Had a long stay because of a medical procedure. The staff was wonderful despite their uncomfortable conditions in the loyy and common area that was without heat for an extened period of time.
The staff at the desk were amazing. However, our ice maker didn't work and neither did our tv. The lady at the desk said she would let maintenance know and they would be up in 30 minutes. Nobody ever showed up. They did give us ice when we went to the desk. But having a toddler on a long weekend of sports and no TV sucked!!! They were not sold out and should have moved us rooms