The positives: 1. During daylight hours staff greets you and is friendly (after hours, don't expect much). 2. The water pressure.
The negatives: 1. Room was not clean upon arrival (bright red blood stain on sheets, hair in the tub, and large piece of floss on floor next to bathroom trash). Resort was fully booked so at 10pm when trying to go to sleep and noticed the blood stain we couldn't change rooms and had hotel front desk clerk bring new sheets. 2. Room cleaned once by maid service in 5 days. 3. In disrepair (torn, ratty shower curtain, bent ceiling vent, window that doesn't close / lets cool air in, another window leaks when it rains/sleets to the point of causing a wet spot on the carpet---the carpet had a rippled, unlevel feel to it, so it's been a problem for awhile). 4. Breakfast is mediocre for a $500/night hotel (runny/watery eggs, pancake machine that doesn't work all the time or isn't refilled) not to mention the mold I saw on a bagel. 6. Don't plan on good sleep as the walls are so thin we could hear the conversations next door and then the plows that get going at 5am beeping when they go in reverse.
I wrote a list of all these issues down and handed it to the desk clerk asking he give it to management. He handed it to someone else, she walked into the back area, but nothing after 5-10min. The clerk offers to refund the $12/day parking fee (which I wasn't told about when checking in), but says no refund can be given since I booked through hotels.com/expedia.