The standard in the room was over average, breakfast was included so i canât complain, but it was more options at the weekend. The manager and staff were great and cared for the ones who stayed there âșïž
The stay was excellent the staff was warm friendly and welcoming anytime we came in we were greeted with a warm hello and asked if we needed anything when we left we were told have a great day have a good time staff was knowledgeable about the area and everything surrounding the hotel would definitely stay here again
ran out of breakfast, couldn't connect with wifi and people in next room smoked so much weed we could smell it in my room. otherwise room was nice and relatively clean.
the hotel okay the room was not ready when we went to check in 7:30 pm when the check in could have been done at 4:00 pm and it was not us was many people. also there was one only checking people in. we had to wait for 20 minutes and also had to wait for the room to be ready
From moment we walked in everyone was friendly and welcoming. The lobby area was beautiful. The room was clean, no issues at all. The breakfast was exactly what we planned for and had variety of options.
This was the worst experience I have ever had in a hotel. Upon check-in, I had to pay $250 per room for incidentals which was not mentioned on any website. That $500 was more than I paid for the two rooms plus fees and taxes altogether otherwise. On check-in, we were handed a paper that said many of the rooms were having problems with the television and Internet problems and to let them know if that happened. Of course, our rooms were affected. One of the two rooms did not have a working television or telephone or stove. The other room did not have a working stove or microwave. All of the appliances have zip ties on their power cords so they could not be used including the coffee maker. There was trash, left in the bathroom and the bed sheets were dirty. None of the dishes were clean in the drawers. One of the rooms had been supplied with two open bars of soap, which is clearly unsanitary. Nut room also had two lightbulbs out on the outside walls of the room. Staff made the keys and active for both of my two rooms at 10 AM thankfully we found that out when one of our party went outside and couldnât use their key. Check out is at 11 AM and when I told this staff, she just said they shouldnât be. I assured her they were and she said thatâs interesting. The ice machine was broken so they handed us a Ziploc sandwich size bag of ice they put in my hand without gloves. The breakfast consisted of fruit and empty containers for apparent warm food empty for 55 minutes. No restitution.
We loved our stay at Mainstay Suites!!! We were traveling with our 13 year old granddaughter and she LOVED the privacy of the kitchen and pull-out sofa bed being separate from our beds and bathroom. Everyone was super nice!!! The lady in the breakfast area, the guys at the desk and all the maids were extremely nice!!! There was one young black girl, must have been head of housekeeping, (I regret not getting her name.) she had such a welcoming spirit. Always smiling and giving an encouraging word. Even my granddaughters were impressed with this hotel. They asked if I could find another one like this at our next stop. Thanks for a GREAT stay!!!