The front desk attendant when we arrived on Thursday night was probably the worst I have seen at a front desk role. He was sitting outside the desk on a couch when we arrived, and didn't even acknowledge that he was the hotel employee. We were looking around trying to find someone, then he moved behind the desk - without saying a word. No greeting. He was a terrible representation of your brand! Barely talked, gave no information. Had a mean, almost scary demeanor. It seems he put information into the computer incorrectly since we got an automated checkout notice in email addressed to "Ray", and my name is not Ray. We had prepaid on Expedia so the proper information should have already been there. You should dismiss this employee to save your reputation, or at a minimum provide intensive customer service training, and schedule him for day shift so he can be observed and coached.
