Upon arrival I was met with a ridiculous surprise deposit of $300. Once in the room our TV was stuck on the adult channels, had to call the desk and reset the tv multiple times. Property just looked rundown.
The staff were really great, helping me check in with a BW gift card, etc. They did require a $200 refundable deposit, which was not in the hotel write up,. But otherwise it was a clean, comfortable room. The room was a little noisy as it was close to the roadway, but still a pleasant space.
Easy access from freeway, clean and comfortable. Nothing fancy, but very Covid- aware and they did a nice job with a "touchless" breakfast. I'd stay here again.
The property is a little "tired" and in need to updates ... but the rooms were clean, the bed was comfortable, and parking was free. Not bad for an overnight stay.
So had to schedule a 45min window for use of the pool. We called at 7am and scheduled a 9am pool time, but when we were being let into the pool we were informed that the front desk lady said she couldnât remove the pool cover by herself and there was nobody else on staff to help her. So the spa only was open and the kids could not swi
First off they charge your card a $200 deposit the minute you check in, i don't like that at all. It takes 7-10 days to get that money back. If they want to "hold" your card info for incidentals that's one thing but automatically charging your card is ridiculous. Also no parking near our room, had to park clear on the other side of the complex. My daughter is special needs so that made things difficult. I really can't say it was a great experience because we didn't spend the night, my daughter ended up having to be taken to the ER so we didn't even sleep in the beds. We didn't get there till 10:30 and left 15 minutes later, didn't get back from the ER till 8:30 in the morning. We ate the breakfast stayed in the room till check out and checked out. They didn't bother asking if they could discount us or anything. Which is fine but it would have been nice. Overall it was nice i just don't agree with the deposit.