The Oban Bay Hotel has a fantastic location—stunning views, easy access to the waterfront, and within walking distance of the town’s best attractions. For that alone, it’s a convenient choice for exploring Oban.
However, our recent family stay revealed some serious housekeeping and maintenance issues. Stained carpets, worn furniture, and a general lack of upkeep in rooms and common areas made the stay feel less comfortable than expected. For a hotel with such potential, a refresh in cleanliness and maintenance would go a long way.
Additionally, while the reception staff weren’t outright rude, they often seemed indifferent or unengaged, even when approached politely (as our family always did). A warm smile, proactive assistance, and basic customer service training would significantly improve the guest experience. Hospitality is about making people feel welcome, and that starts with friendly, attentive staff.
With some investment in upkeep and staff training, this could be a truly lovely hotel. As it stands, the location is its strongest asset—but the rest needs work.