We arrived and they only had 2 rooms booked for us and we had booked and paid through Expedia for 3. We were in town for a wedding so we had to make other arrangements for the others. Staff at hotel were rude and said deal with Expedia and people from Expedia said we canât do anything until Monday when the manager comes in?!
I stay in a lot of Courtyards and overall they are great. This was I was surprised to find put us in a room with a hole in the shower wall. Looked like someone had punched it and the tile was all broken. The hooks to hang towels were also all broken. When I called the front desk to make sure they know and wanted us using a broken shower they said it was fine. I was concerned about water now making things worse but they did not seem to care.
Very clean and convenient but we got no sleep at all. Neighbor was slamming doors all night from 10:25-1 am then it started again at 6 am - 7 am. When I called at midnight the lobby personnel said the people they talked to said they didnât hear anything⊠(of course not because they were opening and closing the door for 2 hrs and yelling loudly) . Nothing was done and no compensation for such a terrible night of no sleep.
Horrible staff (no one knew what was going on), pool out of order for 4 days, room smelled bad, tiny trash can, so there was trash everywhere, shower was scalding hot and the temperature control didnât work properly, one person in our party got burned, and the toilet handle was broken!