Not enough parking still had to pay $40 a night for parking, billiards out of order, construction on site, not enough choices for food in the hotel, no convenience store for misc things
The property was excellent. EXPEDIA IS IMPOSSIBLE TO COMMUNICATE WITH. The Charter informed us our final invoice would b sent from Expedia . We have not received a checkout invoice.
Property was very nice. Great amenities, walking distance to everything, shuttles very easy to use. Extremely disappointed with Expedia making it look like weâd be getting a specific room and that was not the room we received. Highly recommend booking direct with this specific hotel.
The property is conveniently located, the staff was friendly, and the amenities were nice. However our unit was outdated and the construction seems such that it is a very noisy property. We easily heard conversations of our neighbors and every creek and footstep above us was heard at all hours. If we were able to select our unit we might consider another stay otherwise definitely not for the price.
We had a two bedroom condo, which had plenty of space for our family of four. It was nice to have two bathrooms. The workout facility is great. I wish that to get to the village, you did not have to walk on icy sidewalks. Also, I had to clean part of the room once we got there. The blankets had hair on them, and the kitchen counters needed to be wiped down.
We have been placed in the lowest level - T after paying premium for the room. The room was ugly, the beds were comfortable, and our room had old furniture. The room was near the hotel laundry with a lot of noise. The hallway was not clean and had crumbles of food at our door. It was like we were living in a filthy cave. At the price that we paid of almost $1000 per night, this was the worst experience we had with a hotel in Beaver Creek. For the same price book Pines Hotel. Never again here.