The staff were fantastic -- friendly, responsive, etc. The bed was very comfortable. As for the rest.... The room seemed nice on the surface, but had so many weird little problems: electrical outlets that wouldn't hold a plug, fridge that froze everything, and bedside lights that were broken and wouldn't turn off (yes, they stayed on all night, I had to prop pillows over them to sleep). The area was also really loud at night (trains and sirens and a weird inside sound that sounded like a phone alarm going off at all times?!).