Hotel Ísland - Spa & Wellness Hotel

Un ensemble propre un service efficace, un ménage journalier.

Séjour romantique de 3 nuits, Début du séjour le 9 juil. 2019

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INTRUSIF

CHECK IN TRES GLACIAL ET INTRUSIF

patrick, Séjour romantique de 2 nuits, Début du séjour le 28 juin 2019

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hôtel bien situé, personnel très sympa, chambre correcte, point très moyen la salle de bain pour un 4 étoile c'est insuffisant .

Séjour de 4 nuits, Début du séjour le 6 déc. 2018

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Le design, la douche etait magnifique. Et les lumières ravissante

Séjour de 1 nuit, Début du séjour le 7 déc. 2018

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Friendly staff and a cute hotel

Great, small hotel with very service-minded staff in the restaurant/bar. However, I must highlight that I really think it's a shame that the hotel charge you for an early check-in, when it's not something you have pre-booked. We came early and there was a room available, but we still had to pay for it. I have never tried this before at a hotel - especially not a four star hotel when you have a longer stay there. I understand you would have to pay, if you in advance needed the room earlier, but I don't think it's good service, when you arrive, the room is clean and available but you still have to pay an extra fee for checking in..

Cecilie, Séjour entre amis de 4 nuits, Début du séjour le 30 oct. 2021

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Staff nice and friendly, location ok if you want to be out of center. Rooms a little tired though.

Paul, Séjour de 1 nuit, Début du séjour le 28 oct. 2021

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OK hotel, rude front desk & terrible housekeeping

Overall ok, good breakfast, but housekeeping was terrible with our room not cleaned twice during the stay - front desk was ok but a particular front desk lady was quite rude....on complaining about the housekeeping to her got a reply saying that she is not there sitting for being shouted at (when instead I was not shouting at all but expressing my frustration since a similar issue of room not being cleaned had happened just a day before as well) that front desk is separate and housekeeping is separate department and that they are not responsible which is strange as I would expect the front desk to the front end facing for the customer for all issues instead of distancing from the problem. Got an email about unpaid extras, when the front desk themselves issued a receipt for the same on check out (provided pics of this to the hotel when mail was received about unpaid extras). Last day we had requested for some bread and cheese to be packed only for kids for breakfast as we were leaving at 4am, but the front desk showed extreme inflexibility and insensitivity to accommodate this simple request. Net hotel is ok, location is ok, but do not expect much from the hotel staff and particularly front desk and housekeeping which is terrible.

Vikas, Séjour en famille de 7 nuits, Début du séjour le 23 oct. 2021

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We had nice stay cleanliness was good only thing bothered me was the room did not had any charging port for devices as most of the hotels in Iceland we stayed. And when we asked for adapter as we travelled from US receptionist said they don’t have any left and they did not bothered to even look for it. We stayed in three hotels during our travel and every hotel we stayed provided us two adapters.

Asha, Séjour en famille de 1 nuit, Début du séjour le 2 sept. 2021

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Well run hotel, clean and room very functional. Staff was accommodating and friendly. The location was a little far from town center.

Alvin, Séjour entre amis de 1 nuit, Début du séjour le 28 août 2021

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breakfast was excellant.

Kit, Séjour de 1 nuit, Début du séjour le 26 août 2021

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