The staff were lovely, warm, inclusive, and welcoming. I appreciated the comfortable bed, the bath, and the thoughtful in room touches like fruit, tea, coffee, and hot chocolate (you need to label the jars). However, the overall experience was let down by several serious cleanliness and maintenance issues. The curtains didnât cover the full window, the sheet didnât fully fit the bed, and there was a long hair in the bath, rubbish in the bathroom corner, and an old plaster under the radiator all of which remained even after I requested the room be cleaned.
Breakfast was served on cold plates, and the sauce bottles were covered in months (if not years) of dried residue. I raised this with staff, and while the plate was warm the next day, the dirty bottles remained.
These might seem like minor issues individually, but together they reflect a lack of attention and care so more like a dated budget B&B than a premium Bristol hotel. Cleanliness and basic standards shouldnât be optional, and unfortunately, this let down what could otherwise have been a pleasant stay.