We checked in evening after being at a basketball tournament all day. We had to go back out for another game when we returned at night, we attempted to take showers in the water with cold. When we placed a call to the front desk they responded with that has been a problem on and off for several weeks. I let them know that they never informed us at check-in of this issue. Because of this, my son had to take an ice cold shower after playing basketball all day.
The next morning, I called back the front desk to state that this is a real issue and asked if there were any other options for us another room that may have had hot water. The person at the front desk responded that the only other option is to go over to a sister property and utilize a shower there which was not an option for my family as we were leaving to go to another basketball game. I am very disappointed that this property took our money and and did not mention this issue at check in.
I have made a formal complaint to Marriott.
Than you
The room was in desperate need of repair, the bathroom countertop was falling apart, bath tub needed a good scrub and re-caulking. Awoke to take a shower and there was no hot water.
The only problem during my at the hotel arranged by the Alumni Association of Groton School for our reunion weekend was that I had volunteered to be the pickup person at Logan Airport in Boston and had three persons to pick up, the first one ag 10am, the last at 1:30. During my wait I was informed of my need to return home to New Jersey that day, and at check out at about 2:30 was informed by the desk that I would be charged for Friday night as well as Thursday. I realize it was a âlateâ checkout, but had not expected to be charged for Friday night as I was sure the hotel would get a weekend reservation to cover that. But the charge was made. Not happy about that.
The plaxe was nice and clean, the issue and i dont know if you can fix it, but its the ac unuts in the room, everytime they start up it soumds like and engie back firing. Kept waking me up.
Clean comfortable room with friendly front desk personnel! Breakfast had a wide variety of tasty offerings, including many chosen for taking to go.
One small criticism, and I mean small⊠apparently more than a couple of the doors, including ours, have lever handles that must be pulled up rather than down. Not a big deal, but a heads up from the front desk would have saved me a return trip.
Staff was friendly. Breakfast had good options. Room was clean. Pool neesa work. It smelled ike the sewer and was cloudy. Seemed unsanitary foe my kids to go into. Management needa to look into the pool. Loud neighbors all night.
While our room appeared to be clean, the entire hallway smelled strongly like vomit from the day we checked in until we checked out. We probably would not stay here again.