What an unfortunate welcome to Waterford. We paid premium to stay at this hotel to enjoy a historic Waterford building, however, we were shunted into the basement, accessible only by a staff elevator, and next to storage rooms. The front desk is always empty so at both check in and check out, we had to wait in the lobby for someone to come by. In fact, this was the only time we were able to even get a glimpse of the building. The room was dark and outdated--the pillows were flat, the remote to the tiny television didn't work, the table was stained. There was no kettle, so you couldn't even enjoy a cup of tea in the morning. The only perk about the room was the bathroom which had a very powerful shower and a nice tub. I found myself in the bath just to avoid the horrible bedroom. The location is horrible as well--it is over a half hour walk to town, by busy highways with lorries zipping by just inches away because there is no safe sidewalk. It also requires that you walk through rough neighborhoods with gangs of loud teenagers roaming around--the businesses are protected with bulletproof glass. I didn't even know such rough places existed in Ireland--it was only after we checked out of our hotel and explored the town the next day that we began to enjoy our day. I felt sure I would be robbed or worse getting to and from the hotel. I feel utterly deceived that I paid a premium price for a supposedly premium hotel only to be dumped in a basement in a bad neighborhood.
