4/10 Correct
28 juil. 2025
Let down
Yearly Family trip. We go here every year right before school. Try a new place each time. We were excited to try this place because of the location. Unfortunately we will not be going back to this place again. Not worth the money spent on it! Got there early for pre check in. Never got a call the room was ready. When I went back to check the lady was rude and called me a liar. When I shower her I never got a call she just laughed. Put us on the 4th floor with no luggage carts. The first night the kids next door were setting off fireworks at 1130 which woke our toddler up. My husband said something to the security guard on the elevator who realed of alcohol and was not bothered by the disturbance. When we went shopping and for lunch we came back to our room door open and when I called the front desk the person told me I needed to take the complaint up with housekeeping they would send the supervisor right up. The supervisor never came. We asked for clean towels and were told they would bring them when they were done in laundry those never came either. I went to Walmart and bought my own. Very disappointed. I tried to talk to someone at checkout and I was told someone would have to call me. I don't anticipate a call back.
Ashley
Ashley, séjour en famille de 4 nuits
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