Sandestin Golf and Beach Resort

The receptionist staff were good. We arrived to the room with difficulty . We found in the coffee cup dirt and dust. The shower was broken , it does not turn to hot water.We called the receptionist. They told me , they will email the manager , and the manger will contact me, but he never did. They said they will send a technician to fix the shower , he could not do it from the first time. He got fixed in the evening of the second day. We drove to the beach . We asked the security guard about direction to the beach. He gave us wrong direction. The beach was very crowded. They changed the towels the first day only , then we had to call for towels each day

I thought I booked a hotel in the beach. It was NOT. Very far from the beach with 6 kids!! Pool was small and closed at 5!?? The beach area designated for this resort was so crowded I left. I will never book this hotel again.

The experience was very good!

We truly enjoyed our stay. The only dissatisfying thing was that our unit did not come with a golf cart. With the amount we paid per night, it would have been nice to have had access to the golf cart.

The BaySide hotel room had mold stains on the ceiling and felt very out of date and dirty. Upon arrival, I contacted hotels to try and find another place to stay. They only had another unit in the BaySide hotel. Which more than likely would have been just as horrendous. During our stay, the room was never cleaned and we had to call every single day for towels. There was trash piled up by the main entranceway. I would have expected Hotels.com to have been more helpful in the situation but they were not. Overall terrible experience.1/10

It was wonderful will definitely go again

When we first arrived it was like a maze. We checked into this building that was strictly for checking in and out. Went to our room which was also like a maze at night. Got to our room and soon as we opened the door a foul odor of stool hit us. We walked in and saw black stuff all in the sink that looked like stool. The room had no phone in it. So we had to drive like 2 miles back to the check in building and explain. Forgot to mention that the room we got into wasn't even the room we were offered. A king suite. The room had only one queen bed and a sofa bed. Once explaining all of the above to the manager they could not accommodate our reservation and put us in another building much nicer but still with only a queen bed and sofa bed. So my husband and our 5 little children all were uncomfortable. Considering we paid as much as we did a night and they could not accommodate us. The manager also left us with broken promises to call us back the next morning to get us into the first available room that was what we reserved or close to it. We attempted to enjoy our stay as much as we could but it was very disappointing to pay and not get what you paid for. Then Hotels.com gives us a coupon for a one night and when we found another place to stay in the future it doesn't cover the taxes. Even though the room was much less than what the coupon offered was.

Not, very difficult to get any information, not convenient for anything. Room service not good. Would never return there. No restaurant in the hotel.

Pros VS Cons: Cons: 1. This commune of a resort is huge & impractical to get to places, miles and miles apart from each thing. 2. Free shuttle service that is every 30 minutes and covered in wet seats from guests coming from the pool and beach (so don’t use if you’re going to a restaurant). Also NOBODY WEARING MASKS ON SHUTTLE. 3. Parking is free BUT non-existent because everyone else is driving from place to place. 4. THE STAY AT BAYSIDE was a run-down motel with a nice view(only if you’re facing the bay side) No room service, no concierge, no restaurant except for bfast & lunch(closes 4pm), the pool is very small and the other buildings nearby have no pools so all the guests are crowded at this small pool. 5. The bed was not comfortable and the pillows were TERRIBLE. Walmart $2 pillows at a $250/night room!!!!! Plus $111 in “mandatory” resort fees In a MOTEL set-up. 3 night stay and our neck and back have never hurt so bad. 6. There were some freebies with our stay WHICH NOBODY TOLD US AND WE COULDN’T GET A STRAIGHT ANSWER. I was told at first that we couldn’t get the freebies (bike rental, kayaking, boogie board) because we didn’t book through the resort. I finally called concierge on our last day since guest relations had no clue, and finally found out ON OUR LAST DAY that we do get the freebies that were offered. Nobody at check-in went over it with us or where to go for the freebies. 7. Baytown Wharf- NO PARKING, NO SOCIAL DISTANCING DURING PANDEMIC, NO MASKS

We traveled over the Fourth of July holiday knowing that time would be busy it is our first stay at the grand Sandestin I thought that it was very well-kept and we liked the access to bay towne wharf however getting there before the weekend and the busyness we were not able to get in touch with housekeeping very easily but overall it was a great place to stay and we will be back