Average stay at best. Unfortunately, our first impression was hard to come back from, being told we were “downgraded” at check-in, which was at 8pm after travelling all day. A note and a bottle of wine was sent to us in response, however, first impression have a lasting effect.
I do want to highlight there were a few positives that made an impact.
Dinner at Tavu is highly recommended. Service was exceptional. La & Maggie (they deserve a promotion) are truly wonderful and made our dinners each night memorable and delicious.
The rest of the staff were all courteous and polite. They continuously checked in with us during our stay.
To give this resort the benefit of the doubt, it’s definitely more a 3 star stay. Do not expect a 4 star resort, although prices reflect otherwise…
We did not swim in the pool as it was taken over by kids. We do not have children, therefore chose to opt out of swimming.
The buffet was not hygienic and the food was far from ideal. Again, maybe suitable for children or people who expect a basic buffet and menu option. Drinks also quite lacklustre I.e., champagne had no bubbles etc.
If you choose to stay here, keep it short and sweet and plan to travel outside the resort for food and activities.
The staff did the best they could with their resources. Hilton needs to put some money back into this resort if they expect repeat visitors as we likely will not come back as 4/5 star resorts are similar cost and noticeably a step or two above.