The hotel was great, but the staff was AMAZING! Everywhere we went in the hotel, the staff was kind, helpful and so very welcoming. Breakfast was excellent and the room was very clean and comfortable.
The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze.
The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.
Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.
Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!
Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep.
Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient.
Check out was a breeze.
15 min from the airport.