The stay was great. I was charged by Hotels.com and also residence inn after checkout. I have paid for the room twice. I cannot get anyone on the phone to help me resolve.
We had a good experience at this hotel! The gentleman that checked us in and out was very polite, professional, and informative. The rooms are a bit dated but are clean, and the beds are a bit hard but we still slept decently. It is a good location in Bricktown along the canal. We would stay again!
Older property with some wear but overall clean. Staff was friendly. Abigail, breakfast staff, was very good to keep our table clean and ask if we needed anything. Good was great!
Front desk were amazingly nice and sweet the hotel is updated and pretty, however it didnt appear as though anyone swept the tile areas in the room or that the shower was cleaned appropriately, since there was hair in the corner, the beds were not comfortable