We reserved a two bedroom suite. Upon arrival we were given a studio room. When I showed my actual booking the front desk clerk shrugged and said “We have you in a studio.” I asked if I could have the room I booked and he shrugged and said “We don’t have any available.” He couldn’t care less. I asked to speak with his manager and he said he could only call manager in emergencies; which this did not qualify.
It being late and having driven all day from out of state, we stayed in the studio (cramped of course). Dirty dishes in dishwasher. Soap dispenser empty. Not enough towels, only a half roll of toilet paper. No sheets for roll out bed. Entire property is crumbling. Filth rings the pool. Dirty towels and food all over pool area. Beams and external doors rusting, paint peeling, tiles cracked everywhere, handicap door buttons don’t work (not ADA compliant).
Continental breakfast was mostly bad. Only one toaster for about 15 people waiting for the breakfast. Eggs were overcooked and dried out. Coffee was actually ok.
The maids were friendly and greeted us every time we saw them, so that is refreshing. I travel a lot and this place was the worst I’ve stayed at in recent memory.